Connect with us

Hi, what are you looking for?

Webinar Expert TeamWebinar Expert Team

Tech News

Best Buy is shutting down its Samsung repair program

Picture of a Best Buy store.
It’s getting harder to get a Samsung phone fixed. | Image: Best Buy

It’s been an interesting couple of weeks for people who want ways to get their Samsung phone fixed, between revelations about the company’s onerous repair shop contracts and a failed iFixit contract renegotiation. To add to that, Best Buy’s Geek Squad is in the middle of shutting down its Samsung authorized service provider program (ASP), which lets certain Best Buy stores repair your phone with genuine Samsung parts, tools, and training.

The Verge was initially tipped off to a Geek Squad subreddit thread saying the company was leaving the program. Several others in that thread and another r/BestBuyWorkers one appeared to confirm the same.

Next, we spoke with a Geek Squad employee who not only corroborated those reports but also…

Continue reading…

You May Also Like

Tech News

Illustration: The Verge Canada’s security agency is trying to dissuade Canadians from using TikTok, telling users that their data is “available to the government...

Editor's Pick

Travis Fisher Disclaimer: I served as a staff economist at the Federal Energy Regulatory Commission from 2006 to 2013 and as a commissioner adviser from 2018 to...

Editor's Pick

Nicholas Anthony Governments around the world are weighing whether to launch central bank digital currencies, or CBDCs. But are CBDCs even a good idea? That...

Editor's Pick

Walter Olson In a pair of cases decided within weeks of each other in 2022, federal judges ruled that private schools’ tax‐​exempt status under section...